authorized
service center
24×7×365
Contact us
Maipu network and server equipment
Maipu hardware and software support in the Russian language throughout Russia and the CIS countries
What we offer
We provide comprehensive support, from first line
to development. A team of seasoned professionals will save you effort and take full responsibility for troubleshooting.
Equipment replacement
on the next business day
24/7 first line support for all time zones
Response
in 30+ minutes
in 30+ minutes
Technical support in Russian
Service quality compliant with ISO 90001
Incident resolution
in 8+ hours
Spare parts warehouse in Moscow
Service certificate types
Support every day,
including weekends and public holidays
including weekends and public holidays
Support on business days during workinghours
Engineer's on-site visit
Response time: 30 minutes
Response time: 1 hour
Hardware recovery time: 8 hours
Hardware recovery time: 8 hours
Equipment replacement on the next businessday
Equipment replacement
on the next businessday
24/7 support
8/5 support
How Maipu service center works
24/7 receipt of requests via e-mail and by phone
Engineer's onsite visit
Equipment replacement on the next business day
Access to software updates and documentation
